DXC : Hiring Analyst
| Company Name:- | DXC |
| Job Position: | Analyst |
| Job Locations: | Bangalore, India |
| Required Education: | Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject. |
| Required Skills: | Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. |
| Salary Range: | NA |
Job Description:
Essential Job Functions:
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory.
- This job role requires working rotational / night shifts.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
STEPS ON HOW TO APPLY FOR THE JOB :
- Click on the “Apply Here” button below to proceed to the application page.
- Complete the application form by entering all the required details.
- Upload any necessary documents, if requested.
- Double-check all the information entered to ensure accuracy.
- Submit the application form and wait for the company’s response.
APPLY LINK : CLICK HERE
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